AI AUTOMATION

Smarter Work Through AI & Automation

Embedded intelligence, orchestration, and autonomy for modern enterprises. Empower your organization with AI-driven capabilities that think, act, and optimize at scale. From intelligent assistance to autonomous orchestration, ServiceNow AI transforms the way work gets done faster, smarter, and seamlessly integrated across the enterprise.

Generative AI & Now Assist

Harness the full potential of Generative AI to accelerate decisions, automate actions, and simplify complex processes

For IT Operations

AI Summaries & Code Suggestions

Speed up resolution with real-time insights and contextual automation.

Case Resolution & Knowledge Creation

Auto-generate solutions, incident summaries, and documentation.

For Customer Service

Automated Responses

Deliver instant, personalized replies across channels.

AI Summarization

Capture interaction context for faster agent handoffs and improved outcomes.

For Enterprise Knowledge

AI Search & Content Intelligence

Enable contextual discovery and accurate recommendations.

Autonomous AI Agents

Execute workflows end-to-end, closing tickets, approving requests, or triggering system actions autonomously.

Virtual & Agentic AI Fabric

Virtual Agent leverages natural language understanding (NLU) to resolve user requests instantly, while Agentic AI Fabric coordinates intelligent agents across systems to autonomously handle multi-step, cross-platform workflows.

AI Fabric Components

Virtual Agent

Conversational interface for real-time, contextual user support.

Agentic AI Fabric

Network of autonomous agents working collaboratively to complete complex, multi-system tasks

Automation & Orchestration Layer

Bring automation to life with a unified orchestration framework connecting every system, tool, and data source. It works through connected layer that streamlines processes end-to-end through:

Flow Designer & Integration Hub

Build and orchestrate workflows across departments

Flow Designer & Integration Hub

Build and orchestrate workflows across departments

Flow Designer & Integration Hub

Build and orchestrate workflows across departments

Flow Designer & Integration Hub

Build and orchestrate workflows across departments

Transform with AI-driven Workflows

Bring automation to life with a unified orchestration framework connecting every system, tool, and data source. It works through connected layer that streamlines processes end-to-end through